Vendor Support Lead
Keep shops posting. Answer the questions that stop them, and turn the recurring ones into product.
About the Role
A shop that signs up, posts twice and goes quiet is the failure mode that matters most to us. Usually something specific stopped them: a photo would not upload, they were not sure what to price it at, nobody asked about the first thing they put up. This role finds out which, fixes it that day, and makes sure the fifth shop with the same problem never has it.
What You'll Be Doing
- Own vendor support end to end, in whatever channel shops actually use.
- Get a new shop from signup to a first posted deal, and to a second.
- Find out why shops go quiet, and fix the reasons that are fixable.
- Turn the top recurring problems into product requirements with evidence attached.
- Build the guides and training that let this work without you in the room.
What We're Looking For
- Four or more years in support, account management or field operations.
- You have supported small businesses, and you know why that is different.
- Comfortable in a market or a shop, not only on a call.
- You measure what you do and change it when it is not working.
Nice to Have
- You have run support for a marketplace or a payments product.
- You speak the languages our sellers trade in.
Hiring Process
First call
Thirty minutes with someone on the team. What you have built, what you want next, and what we are actually doing here.
Working session
A problem close to the real job. No trick questions, no whiteboard algorithms, and we pay for your time if it runs long.
Team conversations
Two conversations with people you would work beside, on how you think and how you work with others.
Founder conversation
A direct conversation about where Pyntrach is going and whether this is the right thing for you right now.
Offer
Decision within a week of the last conversation. We tell you either way.